Operational Risk Analysis of Sea Export Activities Using Failure Mode and Effect Analysis (FMEA) at PT XYZ

Sea export activities are one of PT XYZ's main services. In its implementation, there is a complex operational process so that various operational risks and potential risks that can hinder the smooth export process are still found. These risks can cause delays in delivery, document errors, and losses for the company. Therefore, an operational risk analysis is needed to determine the level of risk and determine priority improvements in sea route export activities. This study aims to analyze potential operational risks, determine the level of risk, and set improvement priorities for sea route export activities at PT XYZ. This study uses a qualitative method with a descriptive approach. Data was obtained through observation, interviews, and documentation of informants directly involved in the export process, then analyzed using the FMEA method through severity, occurrence, and detection assessments to obtain a Risk Priority Number (RPN) value. The results showed that there were 13 operational risks identified, with the risk of delayed cancellation of PEB as the highest priority risk with an RPN value of 405. The results of the study show that there are 13 operational risks in sea export activities at PT XYZ. The risk analysis using the FMEA method resulted in the highest Risk Priority Number (RPN) value of 405 at the risk of late cancellation of PEB and the lowest RPN value of 36 at the risk of late submission of outward manifest. Based on the risk limit of 150, four priority risks were obtained, namely the difficulty of obtaining trucks when picking up empty containers at the depot (RPN 320), the unavailability of empty containers at the depot (RPN 224), the use of unsuitable containers (RPN 225), and the delay in canceling PEB as the highest priority risk (RPN 405).Keywords: Operational Risk, Sea Route Exports, FMEA